After documents have been processed by POLO, you will receive an e-mail notifying you that the documents are ready for pick-up at the Philippine Embassy. Please find the information below to make the pick-up easier:

1. Personal Pick-up

  • Proceed to Window 1 and present your ID

2. Through Authorized Person

  • Have the authorized person bring his ID, as well as a signed authorization from the applicant. Proceed to Window 1.

3. Through Courier

  • Arrange pick-up through courier.
  • Send the PAID AIRWAY BILL to Please send it as a reply to your existing ticket. It will be easier to find that creating another ticket.


Mondays thru Thursdays

9:00 AM to 5:00 PM, except 12:00-1:00 PM 


Please advise POLO first for availability