After documents have been processed by POLO, you will receive an e-mail notifying you that the documents are ready for pick-up at the Philippine Embassy. Please find the information below to make the pick-up easier:
1. Personal Pick-up
- Proceed to Window 1 and present your ID
2. Through Authorized Person
- Have the authorized person bring his ID, as well as a signed authorization from the applicant. Proceed to Window 1.
3. Through Courier
- Arrange pick-up through courier.
- Send the PAID AIRWAY BILL to firstname.lastname@example.org. Please send it as a reply to your existing ticket. It will be easier to find that creating another ticket.
Mondays thru Thursdays
9:00 AM to 5:00 PM, except 12:00-1:00 PM